MY ORDER

How do I place my order?

Simply choose your style from the drop down menu on the product page then click the “Add To Cart” button and follow the simple steps to complete your order.

We’ll prepare your order and let you know when it’s on its way!

I’m so excited to receive my order! How do I check my order status?

Just enter your order information on the Track Order page to track your order status.

I changed my mind, can I cancel or modify my order?

When you place an order, you have 24 hours to contact our customer service team and request a cancellation or modification.

After 24 hours, please be advised that any modifications should be declined.

To cancel an order, please provide all the details concerning the items you want to cancel as well as your order number.

To modify an order, please include all the details of your order: order number, style, size and color then specify the item you would like to change it for in your email and we’ll do our best to help you!

I placed my order, but I have not received my confirmation email yet.

First, double check your spam folder and other email accounts.

Can’t find it? No panic, just contact us and one our customer representative will help you!

Bags Fa

How does Bags Fa operate and offer such incredible pricing?

Bags Fa is an online retailer of custom designed apparel. As we supply, print-on-demand and ship our products directly from the source to you, without middlemen putting their mark-ups on our products, you get the highest quality product for an incredible price!

Want more info on Bags Fa, check out our About Us section!

OUR PRODUCTS

What materials does Bags Fa use?

First, we hate crap! We cut on margins to make sure we deliver you high-quality products using premium materials.

For further information on the materials we use, click on the Product Details link available on our product pages.

OUR GUARANTEE

All of our products are carefully tested for quality, and we will replace any defective, damaged, shoddy or incorrect products free of charge. Please see our return and refund policy for more details.

PAYMENT

What type of payment is accepted?

We accept Visa, MasterCard as well as PayPal.

When will my card be charged?

As soon as your order has been placed successfully.

What is your store currency?

We support 140 currencies. You will have the option to convert your currency to USD if you wish via the drop-down menu in the top right corner of any of our pages.

HOW IS MY PERSONAL INFORMATION SECURE?

Bags Fa adheres to the highest industry standards to protect your personal information when you pay and purchase from our online store.

Your credit card information is encrypted in transit using secure gateway layer (SSL) technology, which is widely used on the Internet for payment processing. Your credit card information is only used to complete the requested transaction and is not stored thereafter.

SHIPPING & DELIVERY INFORMATION

When can I receive my package?

Each item on Bags Fa is individually painted for you, and it takes us 2 to 10 business days to ensure your order is as expected before shipping.

* Please see note below for international taxes and buyer fees.

Can I track my package?

A tracking number will be emailed to you a few days after your order is placed. If you have not received your tracking number within the timeframes below, please contact our helpdesk support team here and we will be happy to assist!

Please note:

It can take up to 24 hours for your package to show up in the forwarder’s tracking system.

For International orders, tracking information is available until the package leaves the country of origin. Then no further follow-up.

I never received my package, what should I do?

If your item is not delivered within 45 days after placing your order, contact one of our curators through the Contact Us page and we will do our best to help you!

International buyers! – What about customs? Will I be charged or customized when my package arrives in my country?

Import duties, taxes and charges are not included in the item price and shipping charges. These fees vary from country to country and are the responsibility of the buyer.

Please check with your country’s customs office to determine what these additional costs will be.

Please contact our customer support for more information.

*Shipping to the following countries may take more than 50 days for some products:

South Africa, Peru, Mexico, Argentina, Bulgaria, Romania and French Polynesia.

Important note for all orders shipping to Mexico, all countries in Africa and South America

Please note that all orders are shipped to Mexico and all countries in Africa (South Africa, Cape Verde,…) and countries in South America (Peru, Chile, Argentina, etc.) takes 2-3 months to arrive due to delays from customs and local post office.

RETURN AND REFUND

I ordered the wrong size or color, what should I do?

For any changes within 24 hours of placing your order, go to the MY ORDER section above this page for more details.

Because all items on Bags Fa are painted each order, we cannot exchange your product. However, your satisfaction is our top priority and we will do our best to find a solution that makes you happy! Please contact our customer service for assistance.

I am not satisfied with the product quality, what should I do?

If you don’t love your product, we will recall it! All of our products are carefully tested for quality and we will paint another one for you. Please see our return and refund policy for more details.

I received the wrong item, what should I do?

We apologize for any inconvenience and we are happy to help you immediately by offering a free replacement order.

Please see our return and refund policy for further instructions.

Please visit our return and refund policy page if none of the above answers your question.

CUSTOM DESIGN

I have a great design, can I send it to you and draw it on the product?

Simply send your design to [email protected] in the color and size you want.

CONTACT

At Bags Fa we really value our customers and if none of the above answers your question, please contact us via email at [email protected]

We provide services to you subject to the notices, terms, and conditions set forth in this agreement. Besides, you will obey the rules, guidelines, policies, terms, and conditions applicable to such services before you use them. We reserve the right to change this site and these terms and conditions at any time.
Before proceeding, please read this agreement because accessing, browsing, or otherwise using the Site indicates your agreement to all the terms and conditions in this agreement.

You shall not upload, distribute, or otherwise publish through this Site any Content, information, or other material that (a) includes any bugs, viruses, worms, trap doors, Trojan horses, or other harmful code or properties; (b) is libelous, threatening, defamatory, obscene, indecent, pornographic, discriminatory, or could give rise to any civil or criminal liability under the laws of the U.S. or the laws of any other country that may apply; or (c)violates or infringes upon the copyrights, patents, trademarks, service marks, trade secrets, or other proprietary rights of any person. www.emeraldblossoms.com may give you an account identification and password to enable you to access and use certain portions of this Site. Each time you use a password or identification, you are deemed to be authorized to access and use the Site in a manner consistent with the terms and conditions of this agreement, and www.emeraldblossoms.com has no obligation to investigate the source of any such access or use of the Site.

By accepting these Terms of Use through your use of the Site, you certify that you are 18 years of age or older. If you are under 18 years old please use this Site only under the supervision of a parent or legal guardian. Subject to the terms and conditions of this agreement, hereby grants you a limited, revocable, non-transferable, and non-exclusive license to access and use the Site by displaying it on your Internet browser only for the purpose of shopping and not for any commercial use or use on behalf of any third party, except as explicitly permitted by www.emeraldblossoms.com in advance. Any violation of this Agreement shall result in the immediate revocation of the license granted in this paragraph without notice to you.

Unless explicitly permitted by our company in advance, all materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this Site (collectively, the “Contents”) are intended solely for personal, non-commercial use. You may not make any commercial use of any of the information provided on the Site or make any use of the Site for the benefit of another business. We reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if we believe that customer conduct violates applicable laws or is harmful to our interests. You may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile, or otherwise exploit this Site or any portion of it unless expressly permitted by our company in writing.

You will be solely responsible for all access to and use of this site by anyone using the password and identification originally assigned to you whether or not such access to and use of this site is actually authorized by you, including without limitation, all communications and transmissions and all obligations (including without limitation financial obligations) incurred through such access or use. You are solely responsible for protecting the security and confidentiality of the password and identification assigned to you. You shall immediately notify www.emeraldblossoms.com of any unauthorized use of your password or identification or any other breach or threatened breach of this Site’s security.

All items, except customized or personalized items (see below) purchased from Emerald Blossoms carry a full 60-day money-back guarantee. If you are dissatisfied with your purchase for any reason, you may return the item to us for a full refund.

Because all of our paintings are handmade and often custom ordered, so minor or subtle changes may occur with your painting. Your painting may not be exactly the same as the picture you made the order from. It will be nearly identical, but not exactly the same. What we can promise is our quality of work we deliver on, and it will be a beautiful painting as you expect.

Customized or Personalized Items

Customized or Personalized items cannot be returned for exchange or refund unless the item is defective when received. 

Exchanging Items

Please note that we can only exchange an item free of charge once. Any subsequent exchanges for that item will incur a 60% re-stocking fee based on the original cost of the item.

Returning Items

Returned items must be as new. There must be no sign of use such as scratches or dirt. All original item packaging and boxes must be included in the return shipment. You will be responsible for covering the cost of returning the item to us unless the item you received is defective, in which case we will cover the cost of the shipment. Shipment of any exchanged items back to you is free of charge.

Order modification or cancellation

Once your order has been placed, you have 24 hours to contact our customer service team and request an order modification or cancellation. After 24 hours, your order has gone into production and can no longer be modified.

Order is damaged/incorrect

At Emerald Blossom, we are doing our best to ensure product quality and order accuracy. However, it may happen that you receive damaged or incorrect product. Thankfully it is quite unusual! However, if that’s the case, we guarantee 100% satisfaction to all of our customers by offering free replacement orders or refunds for affected items.

All we need is your order number and a clear photo showing the incorrect item, or damaged area of the item. Please contact us via email at [email protected] and one of our helpful support staff will organize a replace or refund you!

Order not received

If your item is not delivered within 45 days after placing your order, please contact through our Contact Us page to order a free replacement or get a full refund on your purchase. (Please note that this policy does not cover errors made by customers when providing incorrect shipping details on their order(s) and/or missed parcel deliveries.)


Please note: Items in used condition are not eligible for refunds or exchanges. New and unused items that have been successfully received by a customer within 60 days are eligible for return or exchange. After 60 days from the date of receipt, refunds and exchanges will no longer be accepted.

All items, except customized or personalized items (see below) purchased from Emerald Blossoms carry a full 60-day money-back guarantee. If you are dissatisfied with your purchase for any reason, you may return the item to us for a full refund.

Because all of our paintings are handmade and often custom ordered, so minor or subtle changes may occur with your painting. Your painting may not be exactly the same as the picture you made the order from. It will be nearly identical, but not exactly the same. What we can promise is our quality of work we deliver on, and it will be a beautiful painting as you expect.

Customized or Personalized Items

Customized or Personalized items cannot be returned for exchange or refund unless the item is defective when received. 

Exchanging Items

Please note that we can only exchange an item free of charge once. Any subsequent exchanges for that item will incur a 60% re-stocking fee based on the original cost of the item.

Returning Items

Returned items must be as new. There must be no sign of use such as scratches or dirt. All original item packaging and boxes must be included in the return shipment. You will be responsible for covering the cost of returning the item to us unless the item you received is defective, in which case we will cover the cost of the shipment. Shipment of any exchanged items back to you is free of charge.

Order modification or cancellation

Once your order has been placed, you have 24 hours to contact our customer service team and request an order modification or cancellation. After 24 hours, your order has gone into production and can no longer be modified.

Order is damaged/incorrect

At Emerald Blossom, we are doing our best to ensure product quality and order accuracy. However, it may happen that you receive damaged or incorrect product. Thankfully it is quite unusual! However, if that’s the case, we guarantee 100% satisfaction to all of our customers by offering free replacement orders or refunds for affected items.

All we need is your order number and a clear photo showing the incorrect item, or damaged area of the item. Please contact us via email at [email protected] and one of our helpful support staff will organize a replace or refund you!

Order not received

If your item is not delivered within 45 days after placing your order, please contact through our Contact Us page to order a free replacement or get a full refund on your purchase. (Please note that this policy does not cover errors made by customers when providing incorrect shipping details on their order(s) and/or missed parcel deliveries.)


Please note: Items in used condition are not eligible for refunds or exchanges. New and unused items that have been successfully received by a customer within 60 days are eligible for return or exchange. After 60 days from the date of receipt, refunds and exchanges will no longer be accepted.

Bags Fa complies with the General Data Protection Regulation (GDPR) (EU) 2016/679.
That means we’re open about our methods of tracking and using our visitors’ personal data, and you’re free to check out exactly what we’re doing with that data.

We collect your contact details because they are necessary to accept and process your order and to ensure you have received your package.
We collect detailed information about your technical equipment and on-site behavior to make our store more user-friendly and to personalize our store services for you ( e.g. to automatically switch the store to the mobile version.)
Our store partners with external companies to help us provide the best service to you, and these third parties also use some of the personal details you leave behind. We limit the data they can access, only the data necessary for them to fulfill their obligations.
● The payment service uses your credit card number, first and last name to verify and process your payments for our products
● Our manufacturers and warehouse holders use data about the contents of your order to assemble the package you need
● The postal service uses your first name, last name and physical address to arrange the delivery of your product
● Mass mailing services that use your email address to send you emails (if you’ve signed up to receive them)
If you continue to browse our online store after reading this Privacy Policy, you consent to us using your personal information for the purposes explained above.
If you do not agree to these terms, please leave the site.
You can email us at [email protected] and ask:
● To receive a copy of your personal information that we have collected
● To delete your personal information from our system
● Withdrawal of your consent (if you previously agreed to provide data to us but later changed your mind)
We are doing our best to ensure the security of your personal details while storing and using them.
Thank you for your cooperation!